What special offers do I enjoy when I buy online?
Be a registered customer and enjoy 5% off your online purchase. A discount coupon code will be emailed to you after you have registered an account with us. To redeem the 5% discount, enter the code under the 'Coupon Code' field during the check-out process.

As a registered customer, you will also be awarded 1 point for every S$1 spent. Every 200 points accumulated can be used to redeem a $5 E-voucher, which can be used in your next purchase. Here's the link to register: http://www.ecolivingathome.com/login.php

How can I use an Offer Code online?
To redeem special offers, customers must select the offer code box on the shopping cart page and then enter the offer code(s) at checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers do not apply to shipping or taxes. All orders are subject to verification.

What forms of payment do you accept online?
We accept these following credit cards: Visa and MasterCard.

How secure is the store?
We use WorldPay for payments and WorldPay automatically encrypts your confidential information using 128 Bit Secure Sockets Layer protocol (SSL) to ensure information passed from your computer to ours is secure and tamper-proof.

What is your Returns Policy?
Refunds, upon approval, will be credited in the same form as they were paid if an item is returned within 7 days of purchase. If for any reason your order arrives damaged, please notify us via email: within 48 hours of delivery.

How can I check the status of my order?
To check the status of your web order, just click on the Order Status link at the bottom of every page. Please remember that you must be a registered customer and signed in to your account.

When checking on the status of my order I received an "In Process" message. What does that mean?
"In Process" means that we are currently attending to your order. Changes to your order cannot be made during this time, but you can always write to us: to make a return or exchange once your order has arrived.

Do I have to pay for delivery?
We offer free delivery service for purchase above $200 (within Singapore only). Otherwise, the usual delivery fee is $10. For express delivery or special delivery requests, there will be a surcharge of $10.

For international orders, please click on this link to see our shipping and handling rates. Please note that these rates are exclusive of any Customs Duties and other relevant taxes.

How soon will I receive my order?
For orders within Singapore:

• Normal delivery service - within 3 working days
• Express delivery service - next working day

For international orders, estimated delivery - within 21 days.

I am interested in selling your products overseas. Is this possible?
For trade or wholesale enquiries, please send your request to

How do I receive special offers from EcoLivingAtHome.com?
Sign up for our E-news to be the first to hear about special offers, new products, sales & specials, events and more. Here is the link.

How can I unsubscribe from EcoLivingAtHome emails?
Please email us at with the subject header 'UNSUBSCRIBE'. We appreciate your patience as it may take a short period of time before your email address will be removed from our file. Please note that you will still be asked to provide your email address when ordering online so that we may contact you with information about your order.